Back in the day, public relations could do well without the digital world. Traditionally, most of the brand and company coverage we needed was in print (newspapers, trade magazines) and broadcasted over the radio and television. While the previous means of communication aren't obsolete, they're now facing a giant competitor: the internet. It's safe to say that brands that aren't online will likely not be found anywhere else.
The digital world grew beyond all of us could have imagined. Brands and public figures can no longer get by without a reasonable online presence, and must strive to reach their target audience with relevant content that fully resonates. Otherwise, they're out of the game.
That's why many companies are (or at least should be) bringing their public relations (PR) and digital marketing departments together. Nowadays, one can't function without the other.
Here are just a few perks digital marketing has added to PR efforts.
Search engine optimization (SEO) tools are jam-packed with competitive intelligence to boost any website's rankings and revenue, if used correctly. In my opinion, one of the most exciting features found in these tools is comprehensive analytics.
Analytics help users skip the guesswork and know exactly how their campaigns are performing: how many people they've reached, how many clicks they got, where viewers come from and more. For PR, these metrics are golden.
In case a brand's campaign doesn't perform as expected, they can be easily adjusted, relaunched and tested for extra precision. This strategy helps campaigns reach their perfect target audience with clickable and irresistible offers.
Despite the undeniable power of exact numbers, content is still king. Without an experienced content strategist by your side, your PR efforts won't see results. After all, the lack of great content often means a lack of trust or authority.
Content creation is a vital aspect of digital marketing. It skillfully blends the technical side of SEO with the creative side of writing. The result is readable, inspiring and persuasive content that slides the reader through, until they reach conversion. Overlook it, and your readers are in for bland, run-of-the-mill content that may or may not convert. Why nurture this doubt?
Plus, if a content strategist encourages storytelling, you're in luck. PR campaigns are all about connecting with readers and viewers — and storytelling is a proven method for creating engaging and relatable content for your audience.
One great quality link can do wonders for a brand's reputation. Now, imagine what several links could do.
Receiving backlinks from authoritative sites is a hard-earned privilege. Sites like Entrepreneur and Forbes wouldn't bother to link to a website unless it brought valuable content to their repertoire. By valuable content, I mean content that's similar in quality to their own.
If you want your PR campaigns to reach (and wow) high-authority sites, you must create and promote your content accordingly. A digital marketing team can help a brand stay consistent across all platforms — social media pages, websites, newsletters — while ensuring quality content.
When your brand is mentioned in an article, you should use social media to expand the reach and coverage. While the media gets your brand out there to the public, social media can help you build a community around it.
While media coverage helps you to build credibility, social media helps you to build reputation and customer engagement. You can also leverage the power of paid social ads to get your article in front of the right audience.
Frame your brand image to the public via PR, and push that image down to the funnel via your Facebook, Twitter or LinkedIn posts. You are creating the noise and driving the attention in ways that benefit your company.
If your PR and digital marketing offices are still far apart, you're leaving money (and opportunities) on the table. Assess your current campaigns. Are they driving traffic? Are they attracting links from authoritative sites? If your brand remains on the same spot, you should rethink your strategies. Welcoming digital marketing expertise means reaching your target audience in an impactful way.
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Digital marketing is an evergreen industry where change is the only constant. As we move into 2021, it's crucial that we, as marketers and entrepreneurs, stay on top of the latest industry developments. This way, we can adapt our marketing strategies by embracing the technologies and tactics of tomorrow while phasing out the duds.
As the founder of two digital marketing companies, clients often pick my brain about where I think the industry is headed. Here are my top digital marketing trends for 2021, with particular emphasis on emerging marketing channels that I'm confident will stick around for the long haul.
As artificial intelligence (AI) technology develops, chatbots will be more useful as both customer support tools and marketing channels. In years past, for many audiences, chatbots came across as annoying, inauthentic and disruptive. But as AI and machine learning improves, chatbots are growing better at offering helpful solutions specific to users’ individual needs.
Recent data from Facebook finds that 56% of shoppers would rather send instant messages than call a support line. If your customers can't quickly receive an answer to their question about your product or service, they might rather bounce than pick up the phone to call you. A chatbot is the best way to deliver instant answers to prospects and customers, allowing you to close sales that otherwise would have gone astray.
In the past, landing the top spot on a search engine results page has always been the No. 1 goal of SEO. These days, landing the featured snippet (or “position zero”) is even more important.
The featured snippet is a segment of text, usually no longer than a couple of visual lines, that is displayed in a separate box at the top of Google's organic results. To land a coveted featured snippet position, try these helpful tactics:
• Answer the searcher's question directly (less than 75 words).
• Place the answer at the very start of the article.
• Ask the searcher's question in the body text and one subheading.
• Elaborate on your answer using the rest of the article.
• Cite authoritative sources when backing up your claims.
Although shoppable posts are still new to Instagram, they've already proven to be highly effective for generating conversions. The latest data from Instagram states that 130 million users tap on shoppable ads every month. If you're in the e-commerce biz, you'd be remiss not to capitalize on running shoppable ads, given how they allow for a nearly seamless purchasing experience.
A recent Search Engine Watch survey found that 27% of global internet users utilize voice search on mobile devices. As more households adopt IoT technologies like smart speakers and personal assistants, we should expect this figure to rise in the years ahead.
Voice-activated SEO and regular SEO don't offer the same results. To optimize for voice-activated SEO, focus on ranking for long-tail keywords (less than four words in length), utilize FAQ sections, and make sure you're practicing proper on-page SEO optimization for mobile devices.
In 2019, a quarter of internet users had an ad blocker installed on their web browser. In 2021, this figure is expected to rise by at least 3.3%. Although this represents a somewhat modest gain, the fact remains that ad-blocker usage is on the rise.
Therefore, forward-looking marketers and business owners should consider redirecting some of their resources away from their PPC strategy and put them toward SEO campaigns. Although PPC isn't going anywhere, fewer and fewer internet users will be able to see your ads in the years ahead, so it's better that you invest in organic digital marketing channels instead.
This one is a bit of an outlier from the rest. Whereas 2020 was a year of social upheaval, I think that 2021 will bring about systemic changes for the better. Over the past year, marginalized social groups have called for more representation and inclusion, and this year we should do what we can to accommodate their needs.
Politics aside, identity is more important now than in years past. People care deeply about having their identity acknowledged and represented. Marketers and business owners would be wise to include specific content and ads that appeal to ethnic or racial minorities, women, and LGBTQ+ communities.
Few industries transform as quickly as digital marketing. What was popular only a few years ago now seems antiquated (remember when autoplay videos were the standard?). That's why, as a marketer, you have to always be looking ahead. And it's why you can't afford to ignore these emerging digital marketing channels over the next 12 months.
Voice SEO, intelligent chatbots and one-click shoppable ads are in for 2021. Additionally, 42% of ethnic minority shoppers say they'd switch to a retailer that's committed to diversity and inclusion. And when it comes to SEO, featured snippets get by far the highest click-through rates (26% click-through rate on average).
In 2021, I'm revamping my digital marketing strategy to reflect these emerging trends — and if you don't, just remember that your competitors might.
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